Renew your Working with Children Check

There are 2 ways to renew your Working with Children Check (WWCC), depending on how you choose to have your identification verified:

• Online using face verification – instead of going into a Service NSW Centre to present your identity documents, you renew online and use your device to scan your face. The scan is matched with the photo used on your NSW Driver Licence or NSW Photo Card.
• At a Service NSW Centre – you need to complete the Office of the Children's Guardian (OCG) renewal application form, then visit a service centre within 28 days to present the original version of your identity documents and pay your fee if required.

You cannot renew online using face verification if:

• your WWCC clearance has expired, or
• you've changed your name on your identity documents since the last time you applied for or renewed your WWCC.

Your WWCC expires after 5 years. You'll be notified by email 3 months before its expiry date. You can renew your WWCC from this time.

Renew online using face verification

What you need

• a MyServiceNSW Account with the 'Working with Children Check' service added:
  • you can create an account when you start your application
  • you'll need your mobile phone to receive an SMS code or respond to a notification on the Service NSW app for multi-factor authentication
  • add the Working with Children Check service when you're logged into your account (find out how to add a service)
  • NSW Driver Licence or NSW Photo Card
  • one such as Australian passport, Australian birth certificate, foreign passport with an Australian visa
  • one such as Medicare card, Pensioner concession card, Seniors Health Card, Health Care Card

  Face verification

  Face verification is a way of proving who you are.

  During the online renewal process, there are steps on how to scan your face using your device's camera. You will need to move your face very close to the camera and hold it steady for 5 to 10 seconds. If you will find this difficult, you may find it easier to visit a service centre.

  Service NSW does not store any images from the face verification process. We only keep a record of the outcome of the process.

  Watch a video about using face verification to confirm your identity online.

  Renew at a service centre

  If you choose to have your identity documents verified at a service centre, you first need to complete the OCG renewal application form.

  • your WWCC number
  • 4 identity documents.

  When you've completed the form, an application (APP) number will be emailed to you.

  Then visit a service centre and take:

  • the email that shows your APP number
  • your original identity documents
  • your payment, if applicable.

  You have 28 days to visit a service centre. After 28 days the APP number will expire and you'll need to apply again.

  More information

  • For information about the renewal and WWCC screening processes, visit the OCG website.
  • Remember to keep your WWCC details up to date so you can be contacted.

  How face verification works

  Learn more about using face verification to confirm your identity online.

  Transcript

  You can now renew your Working with Children Check online, using photo verification to prove who you are.

  This removes the need to visit a Service NSW Centre and share copies of your identity documents.

  To renew your Working with Children Check, log into your MyServiceNSW Account and use the camera on your device to scan your face.

  The scan is matched with your reference photo, for instance, the photo that was taken when your NSW Driver Licence was issued.

  The process is safe and secure as Service NSW does not store images from this process.

  Find out more information on the Service NSW website.

  Related transactions

  • Add your Working with Children Check to the Service NSW app
  • Apply for a Working with Children Check
  • Change your Working with Children Check registration details
  • Find your Working with Children Check number
  • Upgrade your Working with Children Check from volunteer to paid